Information about our use of cookies

This Cookies Policy (“Policy”) describes how we, CLO Virtual Fashion, LLC and our Affiliates use cookies and similar technologies on CLO-SET CONNECT (https://connect.clo-set.com, the “Service”) and how to contact us with any questions concerning this Policy. 

You can manage your consent preferences to accept or reject the use of various categories of cookies, which are not strictly necessary, through our Cookie Settings. If you disable cookies and similar technologies, however, some features may not work as intended.


What are cookies and similar technologies?

A cookie is a small piece of data (text file) that websites that you visit ask your browser to store on your device (such as your computer or smartphone) in order to remember information about you, your preferences (such as your language of choice) or your device information, when you return to it.  “Similar technologies” falling under the generic term “cookies” also include local objects (sometimes called flash cookies), web beacons, pixels, browser fingerprinting technologies or any technology that stores or accesses information on the user’s device.


What cookies do we use?

The types of cookies we use are listed below and fall under two general categories: strictly necessary and optional.  This means that what cookies we place when you visit our website or services will depend on your choices.

We use both first party and third party cookies.  Any cookies that are set by the website or services that you are visiting are called first party cookies, while any cookies which are from a domain other than the domain of the website you are visiting are called third party cookies.  Such third party cookies are placed by someone other than us.  A list of third party organizations and their respective cookies and processing purposes can be found below.

Some cookies are deleted once you close your internet browser (“session cookies”).  “Persistent cookies” on the other hand stay on your browser for a longer period and are not deleted once you close it.  So, for example, a website you revisit remembers your language of choice.  The tables below contain details on the lifespan of the cookies we use.


Strictly Necessary Cookies

These cookies are strictly necessary to provide you with the services you have expressly requested (i.e. if these cookies are disabled, CLO will not be able to provide you with the services you have expressly requested).  These are cookies that are required for the operation of our Serviceand use of their features, and therefore cannot be switched off in our systems.  The information collected relates to the operation of our website and enables us to provide you with the service you have requested.  You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.  The use of these cookies for the purposes described above is based on our legitimate interest to ensure the proper technical functioning of, access to, and use of theService and to provide you with the services and products you have expressly requested.

Functional Cookies (optional; only activated upon consent)

These cookies are optional and are used to remember the choices you have made: for example, the country you visit our website from; your language; and any changes you have made to the text size and other parts of the web pages that you can customize to improve your user experience; and to make your visits more tailored and enjoyable. If you do not allow these cookies, then some or all of these services may not function properly.


Analytical / Performance Cookies (optional; only activated upon consent)

These cookies are optional and are used to collect information on how visitors use our website: for example, which pages they visit most often; whether they receive any error messages; and how they arrived at our website.  Information collected by these cookies is used only to improve the use of our website by our visitors.  These cookies are sometimes placed by third party providers of web traffic and analysis services.  If you do not allow these cookies, we will not know when people have visited our site, and will not be able to monitor its performance.  However, please note that, even if you disable the Google Analytics cookies listed below, we will still have access to certain data points (such as clientIP, host, userAgent, acceptLanguage, and week) whose collection does not depend on the use of cookies.  We will aggregate and anonymize such data points, and we will use such data points for the sole purpose of improving our website functions.

Targeting Cookies (optional; only activated upon consent)

These cookies record your visit to our website, the pages you have visited, and the links you have followed.  We may use this information to make our website and the information (including marketing information) displayed on it more relevant to your interests and to measure the effectiveness of marketing or information initiatives.  We may also share this information with third parties for this purpose.  They remember the other websites you visit and this information is shared and third party organizations as described below.  These are also optional cookies.  If you do not allow these cookies, you will experience less targeted advertising.

Please refer to any third party's privacy policy for information on what information they collect, how they use it, and how long they store it.  These cookies are likely to be analytical/performance cookies, or targeting cookies.

- Google: https://policies.google.com/privacy
- Datadog: https://www.datadoghq.com/legal/privacy/; https://www.datadoghq.com/legal/cookies/
- Paypal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full; https://www.paypal.com/uk/webapps/mpp/ua/cookie-full
- Stripe: https://stripe.com/privacy
- Zendesk: https://www.zendesk.com/company/agreements-and-terms/privacy-notice/;
- Cloudflare: https://www.cloudflare.com/cookie-policy/


Changes to our Cookie Policy

We may change or update this Disclosure from time to time.  When we do, we will post the revised Disclosure on this page with a new “Last updated” date.


Contact

In case of any questions, please contact privacy@clo-set.com.